See the whole incident. Resolve it faster.
An AI copilot and cockpit for enterprise NOC, IT, telecom, and infrastructure teams. Vantage captures the war-room bridge, ingests your tickets, alerts, runbooks, topology, and history, and turns messy incident conversation into structured, cited, actionable intelligence — so engineers resolve faster and safer.
Ten specialized AI agents capture the call, find the evidence, reason over it, and recommend the safe next step — with a human always in control of production change.
Speaker-diarized bridge transcripts via WhisperX become facts, decisions, action items, and open questions.
Hybrid retrieval over SQL, vector, and graph surfaces similar incidents, runbooks, and known fixes — every claim cited.
Ranks likely causes from alerts, metrics, logs, changes, topology, and history — with supporting and contradicting evidence.
Proposes next actions and runbook steps; any production change is gated behind explicit human approval.
Vantage doesn't reason from priors — it reasons from your systems of record, assembled into context before the model is ever asked.
Incidents, events, approvals, action items, and audit logs — transactional, filterable, fully auditable.
Old incidents, call snippets, and runbooks retrieved by meaning, not keywords.
Service-to-device-to-customer dependencies and blast-radius — change correlated to impact.
Vantage meets your evidence where it lives, with ServiceNow as a first-class anchor.
Members, providers, claims, prior-auth, pharmacy/PBM, eligibility/EDI, and EHR/FHIR — Vantage maps every operational failure to its member and provider impact. Horizontal by design, healthcare-ready on day one.
Read the white paper for the full architecture, or walk through the deck.