Engineers join a bridge, talk over symptoms, hunt for who owns what, dig through old tickets, and squint at dashboards. The operational thought process evaporates the moment the call ends.
Bridge calls, tickets, alerts, runbooks, topology — ingested live or after the fact.
Facts, hypotheses, decisions, actions, owners & evidence — separated and stored.
Hybrid retrieval + specialized agents rank root causes and blast radius.
Evidence-cited, human-approved next actions — read-only vs. production-changing.
RCAs, postmortems & repeated patterns feed the knowledge base automatically.
Incidents, events, transcript segments, approvals, action items, audit logs — transactional and filterable.
Old incidents, call snippets, runbooks and KB articles found by similarity, not just keywords.
Incident→Service→Device→Circuit→Customer, Change→Incident, Symptom→Cause→Fix. Blast-radius in one hop.
Classifies severity, source, affected service, customer impact & initial ownership.
Turns bridge conversation into facts, decisions, hypotheses & action items.
Finds similar incidents, matching runbooks & known fixes.
Traverses dependencies, recent changes, topology & blast radius.
Ranks likely root causes from alerts, metrics, logs, changes & history.
Matches verified SOPs and turns them into executable step-by-step checks.
Proposes safe actions; separates read-only from production-changing.
Drafts internal updates, exec summaries, customer notes & ticket comments.
Builds the timeline, root cause, contributing factors & prevention tasks.
Updates the KB and flags missing runbooks & monitoring gaps.
Member-portal 502s · Owner: NOC-L2 · Business impact: enrollment blocked · Elapsed 00:14:32
Alerts, ticket updates, transcript decisions, commands, recommendations & approvals — one stream.
Speaker-diarized, highlighting symptoms, decisions, action items & open questions.
Retrieved tickets, runbook steps, log snippets, metrics, graph facts & transcript quotes.
Hypotheses with confidence, supporting & contradicting evidence, next verification step.
Impacted services, devices, circuits, customers & upstream/downstream changes.
Past incidents with root cause, fix, duration, owner & whether the fix worked.
Checklist status, read-only checks, risky actions, rollback plans & approval buttons.
Internal, customer & exec updates routed for review — and a postmortem that starts during the incident, not after everyone forgets.
Change CHG-PORT-5511 shipped 14 minutes ago. Watch Vantage work the incident end-to-end.
Synthetic checks + 5xx spike trip SEV-1. Intake classifies impact: enrollment blocked.
Retrieval surfaces INC-HC-2401 — same 502s after a portal deploy, fixed by rollback.
Graph shows member-portal → edge-gw-02 and ties CHG-PORT-5511 to the impact window.
RCA ranks the deploy #1 with confidence — change correlated, no infra anomaly.
Runbook loads the verified rollback SOP with read-only validation steps first.
Remediation prepares the rollback request — high risk, requires IC approval.
Communications drafts member, exec & ticket updates, routed for human review.
Postmortem assembles the timeline live; Learning flags the monitoring gap.
Vantage is horizontal across verticals — the live demo is tuned for the realities of payer and provider operations, where every minute of downtime touches members, claims and clinicians.
837 submission, 835 remittance & 834 enrollment pipelines — failures caught and traced fast.
Stuck auth queues mapped to the upstream service or integration that broke.
Portal, IVR & contact-center impact quantified in member terms, not just servers.
NCPDP & PBM routing issues correlated to the change or dependency at fault.
Epic / Cerner & HL7 interface health surfaced with provider-impact context.
Every rung keeps the human in control — automation expands only as confidence is proven.
Surfaces evidence, similar incidents & likely causes. The engineer decides everything.
Proposes runbook steps & actions with citations; human executes each one.
Runs safe diagnostics automatically — neighbor checks, route tables, health probes.
Executes proven fixes within guardrails.Guarded · approval-gated
Rollback, restart, routing, firewall & database changes always require explicit approval from the IC or change owner.
Every recommendation, decision, approval & action is timestamped, attributed and immutable in the SQL system of record.
No ungrounded claims. Every assertion links back to a ticket, alert, transcript segment, metric, change or runbook.
Data minimization, redaction and PHI-aware retrieval. Sensitive fields gated and never sent ungoverned to the LLM.
Role-based access across incidents, approvals & data. Who can see, recommend and approve is policy-controlled.
Query rewriting, grounded synthesis, moderation & citation validation — enterprise copilot guardrails throughout.
It captures every call, structures the operational evidence, builds SQL · Vector · Graph memory, runs ten specialized agents, and guides engineers to safer, faster resolution.
Let's run a live incident together →